Overview
This policy applies to all ABEC Hub bookings — both full-day hire and hourly hire. Timeframes are measured from your booking start time: the selected start time for hourly bookings, and 8:30 am for full-day bookings. All cancellation and change requests must be submitted in writing to bookings@abechub.com.
Cancellation Timeframes and Refunds
More than 48 hours before the booking start time
Full refund of the venue hire fee, excluding any non-recoverable catering or third-party costs.
Alternatively, you may request one change to another available date or time, subject to availability.
Between 24 and 48 hours before the booking start time
50% of the venue hire fee is forfeited and the remaining 50% is refunded.
Non-recoverable catering and third-party costs are not refunded.
Less than 24 hours before the booking start time, or failure to attend
100% of the venue hire fee is forfeited. No refund applies.
If ABEC Hub cancels your booking
You may choose a full refund, or a reschedule to another available date or time at no additional cost.
How to Cancel or Request a Change
- Email bookings@abechub.com with your booking reference and the reason for the cancellation or change.
- We will confirm receipt of your request, normally within one business day.
- Where a refund applies, it is returned to the original payment method.
- Approved refunds are processed within 7–10 business days. Your financial institution may take additional time to credit the funds.
Catering and Third-Party Costs
Catering and third-party services (such as external suppliers or hired equipment) are only refundable to the extent that ABEC Hub can recover those costs from the supplier. Any non-recoverable catering or third-party costs are not refunded, regardless of when the cancellation is made.
Force Majeure and Emergencies
Where a booking cannot proceed because of circumstances beyond either party's reasonable control — including natural disaster, extreme weather, pandemic or government direction — ABEC Hub will work with you to reschedule at no additional cost or provide a full refund. Genuine emergencies, including serious illness or bereavement, are reviewed individually and sympathetically on a case-by-case basis.
Contact
For cancellation requests or questions about this policy, contact us at bookings@abechub.com or +61 439 569 012. This policy forms part of our Terms of Hire.