1. Introduction
ABEC Hub is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services. Please read this policy carefully.
2. Information We Collect
We collect information you voluntarily provide, including:
- Full name, email address, and phone number
- Organisation name, ABN, and organisation type
- Booking dates and event details
- Payment information for card payments and tax invoices (processed through Stripe)
- Catering requirements and dietary restrictions
We also collect usage data via cookies and analytics tools to understand how you interact with our website.
3. How We Use Your Information
Your information is used to:
- Process and manage your bookings
- Send booking notifications, tax invoices, card payment receipts and payment reminders
- Verify eligibility for the not-for-profit / charity rate (including ABN and charity status checks)
- Provide customer support and event preparation communications
- Send pre-arrival and post-event feedback emails
- Comply with legal and regulatory obligations
- Improve our services through analytics
4. Data Security
We implement industry-standard security measures to protect your personal data. All payment processing is handled by Stripe, a PCI-compliant payment processor. We do not store credit card details on our servers.
5. Data Retention
We retain your booking information for the duration of your contract and seven (7) years thereafter for legal and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.
6. Sharing Your Information
We do not sell your personal data. We may share information with:
- Catering suppliers (for event planning purposes)
- Payment processors and financial institutions
- Email service providers (Resend)
- Calendar integrations (Google Calendar)
- Law enforcement if required by law
7. Cookies
Our website uses cookies to enhance your experience. You may disable cookies in your browser settings, though this may limit functionality.
8. Third-Party Links
Our website may contain links to third-party websites. ABEC Hub is not responsible for the privacy practices of external sites. Please review their privacy policies before providing your information.
9. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
10. Marketing Communications
We may send you booking updates and event-related communications. You may opt out of promotional emails at any time by clicking the unsubscribe link in our emails.
11. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notice on our website.
12. Contact
For privacy concerns or data requests, contact us at bookings@abechub.com or +61 439 569 012.